epocra

Delete your Epocra account

How to delete your Epocra account, and what happens to your data when you do.

1. Delete the account in the app

Open the Epocra app and sign in.
Go to the Settings tab.
Scroll to Account and choose Delete account.
Confirm with your password.

Your account closes immediately: your Epocra phone number is released and you are signed out on every device. 30 days later we permanently erase your calls, recordings, transcripts, voicemails, contacts, AI summaries and settings. If you created a voiceprint, it is erased immediately. You do not need to do anything else.

2. Want it erased sooner, or can't sign in?

Email info@epocra.com from the address on the account, with the subject Erase my data, and include the Epocra phone number so we can identify the account. If the account is already deleted we erase it at our next daily run instead of waiting for the 30 days. If you can't sign in, we delete the account for you and the same erasure follows.

What the erasure removes

Data	What happens
Call recordings, transcripts, summaries and action items	Deleted
Voicemail and voicemail transcripts	Deleted
Voice notes and meeting recordings	Deleted
Contacts synced from your phone	Deleted
Account details: name, email address, phone numbers, login credentials	Deleted
Device identifiers and push notification tokens	Deleted
Voiceprint, if Voice Identification was ever enabled	Deleted immediately when you delete the account

What is kept, and for how long

After erasure we keep only the records we need for legal, financial and fraud-prevention reasons. None of them contain your calls, recordings, transcripts or contacts.

The history of which phone number was assigned to your account, and logs of outbound call attempts that carriers use to trace illegal robocalls.
The record that you accepted our Terms.
Billing and tax records for the period required by law, normally seven years. These hold the amounts invoiced, not the content of your calls.
Call detail records that telecommunications regulations require a carrier to retain: the numbers, the time and the duration of a call, with no recording, transcript or summary attached.
Emergency (E911) address registration held by the carrier and the national emergency databases while the number remains assigned, as required by law.
Backups may hold copies for up to 30 days after deletion, after which they expire.

If an account is under review for fraud or abuse, or is the subject of a payment dispute, erasure waits until that is resolved.

Your phone number

Deleting the account releases the Epocra phone number. Once released the number can be reassigned, and calls to it will no longer reach you.