Epocra LLC ("Epocra," "we," "us," or "our") respects your privacy and is committed to protecting your information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our website, applications, and related services (collectively, the "Services").
By using the Services, you agree to this Privacy Policy.
We may collect information you provide directly to us, including:
If you use recording, transcription, or AI-powered features, we may collect and process:
We may automatically collect certain information, including:
If you grant the Epocra mobile app permission to access your device's contacts, we read and copy a limited subset of contact data to your account:
We do not collect contact email addresses, mailing addresses, photos, notes, birthdays, or any other field stored in your phone book.
We use this information solely to display real names instead of numbers when you place or receive calls inside the Epocra app, and to power contact-aware features (search, summaries, transcripts referencing a name). Imported contacts are stored privately and are accessible only to your account. We never share, sell, transfer, or use your contact data for marketing, advertising, or any third-party purpose.
By default, after you grant permission once, the Epocra app silently keeps your contacts in sync each time you open the app — uploading any new or changed contacts so the app can display real names for new callers without you having to re-grant permission. You can:
We may use information we collect to:
We do not sell personal information.
We may use de-identified or aggregated information that does not reasonably identify individuals for analytics, service improvement, and product development.
Where required by law, we process personal information based on:
Epocra provides tools that enable recording and processing of communications.
You are solely responsible for:
Epocra acts as a technology provider and does not provide legal advice regarding recording laws.
We use commercially reasonable administrative, technical, and organizational safeguards designed to protect information, including:
No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
We may share or disclose information as necessary to provide, operate, support, and improve the Services, including with trusted service providers that process information on our behalf, such as:
These providers may process information solely to provide services to us or on our behalf, subject to contractual or legal obligations designed to protect information.
We do not authorize service providers to use personal information for their own independent marketing purposes.
We do not sell personal information to third parties, and we do not share personal information for unrelated advertising purposes.
We retain information for as long as necessary to provide, maintain, secure, and support the Services; fulfill the purposes described in this Privacy Policy; comply with legal obligations; resolve disputes; enforce agreements; prevent fraud or abuse; and support other legitimate business, security, and operational purposes.
Retention periods may vary depending on the nature of the information, how the Services are used, user settings, technical considerations, and applicable requirements.
If you request deletion of your account, we will process that request in accordance with applicable law and our data management practices. Certain information may be retained, de-identified, aggregated, archived, or maintained where permitted for legitimate business, legal, security, backup, or operational purposes.
Depending on your location, you may have rights to:
To exercise these rights, contact us using the information below.
We may use cookies and similar technologies to:
You may adjust your browser settings to manage cookies.
Our Services may integrate with third-party services or platforms, including telecommunications, CRM, and payment providers. Their privacy practices are governed by their own policies, and we are not responsible for those third-party practices.
The Services are intended only for individuals 18 years of age or older and are not directed to children. We do not knowingly collect personal information from individuals under 18.
We may update this Privacy Policy from time to time. Updated versions will be posted with a revised effective date, and where required by law we will provide additional notice.