What gets recorded

Which calls are recorded

• Calls you make from the app — recorded, always.
• Calls that reach you through forwarding — recorded.
• Calls taken on a registered desk phone — recorded, because that work happens on our side rather than on the device.
• Calls you take directly on your carrier line, with forwarding off — not recorded. Epocra never sees them.

Both sides of the conversation are captured, which is what makes speaker-labelled transcripts possible.

Excluding a contact or a contact type

Some calls should not be recorded — a doctor, a lawyer, your family. Epocra lets you carve those out permanently rather than remembering in the moment.

In Settings › Privacy you have two lists:

• Exclude specific contacts — pick individual people.
• Exclude contact types — exclude a whole category at once, such as a "Personal" type, so anyone you file under it is covered without being added one by one.

Calls with an excluded contact still appear in your history so you know the call happened, marked Private. There is no recording, no transcript and no summary behind them. You can filter to them with the Private filter in Recents.

The recording announcement

This is on by default. When a call is answered, Epocra plays a short announcement to both parties saying the call may be recorded. There is nothing to set up.

In Settings › Announce recording you can choose what plays:

• Epocra default — the standard announcement, written to meet consent requirements.
• My own announcement — record your own, in your voice and your words.

Either way it is saved to your account rather than the handset, so it follows you across devices.

One interaction worth knowing: turning call recording off also turns the announcement off, because announcing a recording that is not happening makes no sense. Turning recording back on does not switch the announcement back on by itself — you re-enable it deliberately.

What number people see when you call

Your own — the mobile number you verified when you signed up, not your Epocra number. As far as the person you are calling is concerned, nothing about you has changed.

To show a different number, go to Settings › Caller ID and choose Change Caller ID. You verify the new number by SMS first, so it has to be a number you actually control.

Where recordings are kept

On our servers, sent over an encrypted connection, so you can reach them from any of your devices rather than only the phone that took the call. Every account is encrypted with its own key, and account isolation is enforced by the database on every read and write rather than by the application remembering to apply a filter.